Quality Performance

The standards of a company’s supply chain are a direct reflection on a company’s own standards, and of course have a large impact on the service the customer receives. This is why good supply chain management is vital for any organization.

We have very high standards in this area, and effective management procedures. Selection of suppliers is important and we have a set procedure. This procedure involves strict assessment of each proposed supplier on various aspects. Once approved the supplier is expected to sign an SLA, and their compliance to this continuously monitored and controlled.

Suppliers are also expected to sign a Supplier Code of Conduct, ensuring our values are upheld throughout the supply chain and our customers can expect the same high level of service and good quality with every aspect of the service they receive. To ensure ongoing quality within our supply chain, suppliers are monitored and corrective action is taken if there is any deviation from the highest quality standards. Quality, Data Protection and Anti-bribery and corruption are the main areas which are consistently monitored.

This procedure will be subject to review annually and possibly updated. In case of changes/updates in the procedure, it will be communicated to all employees and our supply chain.

UN Global Compact 10 Principles

Human Rights
Businesses should

  • Principle 1 support and respect the protection of internationally proclaimed human rights
  • Principle 2 make sure that they are not complicit in human rights abuses

Labour Standards
Businesses should

  • Principle 3 uphold the freedom of association and the effective recognition of the right to collective bargaining
  • Principle 4 the elimination of all forms of forced and compulsory labour
  • Principle 5 the effective abolition of child labor
  • Principle 6 the elimination of discrimination in respect of employment and occupation

Businesses should

  • Principle 7 support the precautionary approach to environmental challenges
  • Principle 8 undertake initiatives to promote greater environmental responsibility
  • Principle 9 encourage the development

Businesses should

  • Principle 10 businesses should work against corruption in all its forms, including extortion and bribery